10 Best WordPress chatbot plugins in 2024 by Richard Howe

How to Add a Chatbot in WordPress Step by Step

Their cheaper plans offer basics such as prebuilt analytics dashboard, standard bots, and predefined responses. As you upgrade to their pricier plans, you get more advanced AI, multilingual support, and a self-service customer portal. Collect.chat improves your lead collection with mobile-optimized AI chatbots in place of passive forms. Gather feedback more efficiently and gain insight into customer opinions and satisfaction as well as analytics about your conversions.

When choosing a chatbot for WordPress, make sure the bot is easy to set up and train. The quicker you can build and customize the bot, the more time you’ll have to focus on more complex aspects of your business. For example, many chatbot tools offer no-code builders and pre-made templates to simplify your chatbot creation. Provide instant responses to customer queries 24/7 and proactively message users with custom greetings to boost engagement. You can also make use of multilingual chatbots to expand your reach and communicate with customers in their native language.

Fielding the same questions over and over again can massively eat away at your customer service hours. Chatbots don’t get tired of repetitive questions, and they can answer them at any time of day or night. Even better, they’re able to give consistent and instant responses every time with a voice customized to reflect your brand’s unique style.

ChatBot is pre-configured for immediate deployment to your website, and is great for crafting engaging conversations and building stronger customer relationships. The ChatBot AI algorithms continuously enhance response quality over time, helping customers to engage in conversations and interactions. Through the interface, it’s possible to seamlessly blend text, images, buttons, and quick replies to showcase your brand, products, and services. With a fantastic range of triggers and templates, it’s easy to create a chatbot based on keywords specific to your business and user behaviour. This level of automation allows you to efficiently respond to customer queries and create conversion-focused funnels, without much direct interaction. A premium version is available with more advanced features like Onsite Retargeting by showing special offers and coupons on Exit Intent, time interval or page scroll-down.

How do I add new conversations to the ChatBot?

Zendesk offers a WordPress AI chat plugin designed to help businesses build connections with customers and increase sales through conversational flows. It offers real-time question answering and 24/7 support, with Chat PG support for over 40 languages to provide a higher level of personalization. It is known for being one of the best platforms for marketing automation, with a suite of tools for managing sales, support, and more.

Consider these top solutions if you want to add a chatbot integration to your WordPress site. From there, site owners can keep tabs on their interactions in a single unified inbox. Plus, the mobile app means business owners can pick up the conversation from anywhere if needed. Utilize their drag-and-drop tool to customize your bot, install your chatbot using the WordPress plugin, and receive instant notifications via email and the Collect.chat dashboard. Now that we’ve covered the basics of WordPress chatbots, let’s move on to discussing the best chatbot tools for your WordPress sites.

Chatling has a free plan available, which comes with 1 chatbot, 35 AI message credits (i.e., AI responses), 500,000 training characters, and 5 file uploads (1 MB file size). We also allow you to integrate your chatbot onto an unlimited number of websites regardless of which plan you choose. Chatfuel is simpe to use, powerful and scalable, and is trusted by brands including Adidas, T-Mobile, LEGO, and TechCrunch. It can be employed for increasing sales, lead qualification, and providing answers to frequently asked questions. The bot doesn’t require coding knowledge or prior experience, making it a great choice for users that require both website and social communications. Just a few simple steps and your Messenger bot will be fully functional with your site.

Best WordPress Chatbot For Your Website

But you can’t devote an employee’s entire schedule to sitting around waiting for visitors’ inquiries. Our chatbots are also able to respond in different languages, allowing you to provide multilingual support to customers across the globe. It combines live chat, chatbots, WhatsApp, Telegram, Messenger and Instagram for instant customer communication, enhancing satisfaction and sales. The chatbot supports several channels like WhatsApp, Facebook, Instagram, and your WordPress website. BotPenguin also integrates with over 40 platforms including Zapier, Stripe, HubSpot and Zendesk, providing extensive CRM options.

Some WordPress chatbots are free up to a certain number of users or conversations within a specific time period. Free chatbots are great resources for small businesses who need a little extra help handling customers, but can’t afford to commit to a monthly subscription. Chatfuel customer support bots field frequently asked questions, while also recommending products based on those same questions. They also have features for collecting user feedback, allowing teams to refine their support offerings over time.

What we like about Chatbot

Its exit-intent messages aim to prevent visitors from leaving, so they can help businesses convert more sales. It also includes conversation storage for holding important customer conversation history in case reps need to go back and find important information. This free WordPress chatbot engages visitors in conversations to grow email lists, generate and qualify leads, and set appointments.

Or FreshChat for its ability to work well with both your WordPress site and social channels. Alternatively, take a hands-off approach and have Botsify build and manage everything for you. The extensive Chatfuel website documentation aids the creation of chatbots, as well as ensuring compliance with Facebook’s rules for Messenger bots. Once you’ve created an account, just install the plugin on your WordPress site, and connect the two without any coding. Give instant answers around the clock and gather more leads based on those positive interactions. You can also create text responses for the ChatBot using the Simple Text Responses feature inside the WordPress dashboard.

There are many chatbots available for your WordPress website and the features can often become overwhelming. Adapt chatbots to your visitor’s preferences with a personalized conversational experience. Let our experts help you understand how to leverage your business with web & WhatsApp chatbots. Learn how to update your WhatsApp Business profile information to provide credibility and useful information to your customers. Another way to create a chatbot for your website is to use IBM’s Watson Assistant.

What we like about Collect.chat

Trigger the conversation to start when visitors hit a specific spot on the webpage, or at a certain moment when they’re most engaged. In HubSpot, conversations are automatically saved and logged in the conversation inbox and timeline, so your team can view how conversations were carried out. Chatbots can also be used to book appointments and meetings, answer support questions, and qualify leads. While WordPress is a great website builder for those on a budget, it lacks any chatbot functionality. It’s difficult to handle all your customer requests manually, especially if you’re aiming for fast response times, so it helps to automate these workflows with your own chatbot.

It also learns from conversations so that it doesn’t offer up information that your visitors aren’t actually searching for. If it gets in trouble and can’t answer, it can ID the chat topic and send the person to a human support person. Adding chatbots to a website is one of the easiest ways to make it more engaging and helpful.

The tutorial recommends placing the HTML Widget at the bottom of the page for better organization. If you like, you can add a chatbot to your WordPress site with a plugin like WP Chatbot. Built on the Facebook Messenger application, this tool provides you with access to over 1.3 billion messenger users on the most popular social network. Next up, DocsBot AI is another sophisticated and trainable AI solution that transforms traditional documentation into chatbots.

With their free plan, you gain access to unlimited bots, 50 responses/month, and automated appointment bookings. As you upgrade to their paid subscriptions, you get up to 5000 responses/month, third-party integrations, and custom domains. Finally, Tidio also allows you to qualify leads and collect user data to better inform your marketing campaigns. In this list, we’ll be going over each chatbot’s key features, pricing, and pros and cons to help you decide which one best suits your professional needs. Whichever option you got for, you’ll be providing your WordPress website visitors with a personalised experience that addresses their queries effectively.

Tidio is another popular chatbot platform with WordPress integration, but it may not be as good as some of the other options on the market. While it has a high rating of 4.8/5 from over 355 reviews, it may not offer as many advanced features as some of its competitors. The chat widget is customizable to fit your site’s design, including the color, theme, avatar, button type, and position.

While not as straightforward as the previous tool, Watson is very versatile and learns more with every use. Answering common questions via email can be a big resource drain for smaller companies. With a lot of chatbots on the market that work with WordPress websites, it can be hard to narrow them down. However, if you want the chatbot to appear only when a trigger is met, then you can select the third option. If you pick ‘Only show the chat launcher’, then visitors will have to click on your chatbot to see its prompts. Once you are done, scroll down to the ‘Visitor information and behavior’ section.

We have noticed that since the rebrand from MobileMonkey to Customers.ai, customer service appears to have become an issue with this app — potentially early teething problems. Create quick-reply buttons with personalized options so visitors can find what they need without typing a word. Use the drag-and-drop builder to create Stories for your multitasking chatbots. Easily create AI chatbots for your WordPress website – no technical skills required. If your server has a version below that, you might see some PHP error or the Simple Text Responses will not work at all. Please request your hosting support to update the mysql version on your server.

But to use Freshchat’s canned responses and reporting, you’ll need their “Growth” plan, priced at a very reasonable $19 per month. We like ManyChat’s intuitive user-friendly drag-and-drop interface, which simplifies the chatbot creation. This can enable you to reach your audience more efficiently, improving your communication processes.

Zendesk Answer Bot offers a simple and streamlined WordPress chatbot plugin that takes the weight off your customer support team. Zendesk Suite offers an entire toolbox of customer service features that helps businesses build loyalty, trust, and engagement with their customers. Botsonic is a cutting-edge chatbot builder designed to enhance user engagement on websites. Trusted by thousands of businesses, it offers a seamless way to connect with visitors and provide instant support.

Botsify is a dynamic, real-time chatbot platform suitable for a variety of businesses. With Botsify, you can easily connect with your website visitors, send customised messages, and provide support — even during your most busy periods. WordPress chatbots are a convenient way of automating responses to common customer queries, saving you time and enhancing user experiences. They can serve as a powerful tool for improving support, lead generation, reducing shopping cart abandonment and elevating overall customer satisfaction. From 24/7 customer support responses to sales information and marketing, you’ll likely be able to find a way chatbots can work for you. Chatbase’s apart is its ability to train ChatGPT on your data, which is about as easy as you could ask for it to be.

However, if you want to hide the chatbot on specific pages, then you can click the ‘Add exclusion rule’ link. This will open another rule where you can simply add the URL of the page where you want to hide the chatbot in the field on the right. Here, you have to choose where the chatbot widget will appear on your website. You will then be directed to your HubSpot account, where you will be creating the rest of your chatbot. Simply select an industry of your choice from the dropdown menu and click the ‘Next’ button. Once you have provided your details and set a password for your new account, HubSpot will ask you about the industry that you work in.

It is excellent for customer support, but DocsBot AI tries to make the specialized knowledge you give it even more useful with creative use cases. Lyro AI by Tidio uses chatbots for wordpress your content and data to make chats as smooth as possible. They can take FAQs and give them to your visitors in a way that matches the flow of the conversation.

Heroic KB is the best WordPress knowledge base plugin that adds a searchable knowledge base to your existing site. This means that they can only provide answers that you have programmed them for. IBM Watson Assistant even offers VoIP (voice over Internet Protocol) calls for users to reach out to a real person if needed. Acobot can also interact through voice, meaning customers can reach out to their favorite brands even when their hands are busy.

WP-Chatbot for Messenger is fully integrable with a business’ Facebook page. Users can hold conversations over Facebook messenger or the company’s website widget. The OmniChat™ feature by MobileMonkey allows for chatbot conversations across multiple messaging platforms, and lets users add live chat functions to their website. Like Zendesk, HubSpot is a sales and CRM platform offering a whole suite of customer service features, including a chatbot.

First, you will need to install and activate the HubSpot plugin on your website. For detailed instructions, see our beginner’s guide on how to install a WordPress plugin. Next, click on the ‘Create Pinecone Index’ button to automatically create a new Pinecone index. From there, you need to place a checkmark next to the Enable Help Assistant, Show Help Assistant on this Site, and AI Help Assistant options.

Whether you want a full-page bot, a live chat bot on all pages, or just a simple pop-up, this video has got you covered. Follow along with the instructions, and you’ll have your bot up and running in no time. Our favorite is Botsonic, which provides many features, including live chat workflows and GPT 4. Tidio is our next top pick because of its cutting-edge conversational AI for engaging new customers and landing more sales. It also has a fallback to connect with live agents and integrates with popular messaging apps. Botsify’s integrations set it apart from other similarly priced options on the market.

If you are interested in the progress and development of this WordPress ChatBot plugin and have any feedback to make it better, please leave a comment in the support forum. Understand how variables can be created, what are the different types, and the importance of giving each variable a unique name. Our top choice, Botsonic, and a couple of others have free options for you to try out, while the other two also have free trials. Please keep in mind that all comments are moderated according to our comment policy, and your email address will NOT be published. Once you have done that, simply click the ‘Save’ button to store your changes.

You can foun additiona information about ai customer service and artificial intelligence and NLP. Zendesk provides agents with AI-powered suggestions during conversations to optimize customer support. Your Chatling chatbot is trained on your business’ data, so it can reliably answer customer questions and direct them to resources. You can train your bot with a variety of different data sources, including documents, URLs, sitemaps, and more — simply enter the resources and watch your bot train itself in minutes. Finally, your chatbot should integrate with your other tools and systems for a more unified workflow.

• Some chatbot platforms offer multi-channel support, allowing customers to reach out through various channels like WhatsApp or Facebook Messenger.
• Integrating a chatbot with WordPress is a straightforward and hassle-free process and can provide many benefits for website owners looking to enhance their customer engagement and support.
• Chatbots can also be used to automate other customer support tasks like answering frequently asked questions, providing product support, and fixing smaller issues.
• IBM Watson Assistant even offers VoIP (voice over Internet Protocol) calls for users to reach out to a real person if needed.
• However, with the Tidio+ package, individuals can harness sophisticated AI to create chatbots designed to minimize customer attrition and solve issues.

The Webhook block in Landbot enables users to exchange data with external apps and servers, making it a valuable feature for advanced users. Once you’re satisfied with how your chatbot is functioning, https://chat.openai.com/ you can use the Integrations menu or the Watson Assistant WordPress plugin to add the chatbot to your website. Once that’s complete, you’ll begin customizing your bot on the chatbot setup page.

You can easily add this feature to your website using LiveChat, which is the best live chat support software for WordPress. Live chat is a communication tool that allows visitors to chat with a member of your customer support team through a chat window on your website. From here, you have to select the action the chatbot will take if the customer replies with one of the quick responses that you just added. HubSpot is an amazing customer relationship management (CRM) system that comes with a suite of tools for sales, customer service, marketing, and content management.

For paid accounts, you can use any GCP Region supported by Pinecone like eu-west4-gcp or us-central1-gcp. Add new functionality and integrations to your site with thousands of plugins. Botsify doesn’t offer a free version, but it does have a very clear pricing structure. So depending on your level of expertise, you can “Do It Yourself” for $49 per month, or have it “Done For You” for $149 per month. Ideal for small and medium-sized businesses, Tidio easily integrates with WordPress in a matter of seconds.

AI scheduling assistants can help by streamlining the process, considering your availability, time zones, and preferences, and… The main goal of this site is to provide high quality WordPress tutorials and other training resources to help people learn WordPress and improve their websites. This reduces the bounce rate, increases sales, and even gives you a chance to collect feedback from users. It is a super popular way to connect with customers and has a satisfaction level of 73%, which is much higher than email, phone, and SMS support. For example, if you want the bot’s welcome message to appear immediately once someone visits your website, then you can choose the ‘Pop open the welcome message as a prompt’ option. Next, expand the ‘Chat display behavior’ section and choose the chatbot’s default state when the triggers are met.

From the very clean interface, you can create drip campaigns, offer human assistance, add chat widgets to your website, group contacts, and send flow-based or template-based broadcasts. The Customers.ai platform is used by some huge brands including Ford, Toyota, Anytime Fitness and Holiday Inn. Designed to consolidate messages from various channels into a single inbox, this creates a system which enables easy monitoring and improved responses. Customers.ai (which was previously MobileMonkey) allows you to create bots using OmniChat™ technology, which is compatible with web chat, Messenger, and SMS text messages. The platform also enables integrations with third-party CRM systems, email marketing services and webinar platforms. Used by brands such as Unilever, UNICEF, and World Health Organisation, Botsify is a good, well priced platform.